At SFS Counsellors, we are committed to upholding a set of comprehensive policies that ensure a safe, respectful, and effective counseling experience for all clients. Our policies cover various aspects of our psychological counseling services, with a focus on delivering accessible support across age groups and addressing diverse mental health and wellness needs. These policies apply to both our online counseling services and, upon request, our offline sessions. By adhering to these guidelines, we aim to create an environment that respects privacy, ensures quality, and promotes mutual respect.

1. Confidentiality Policy

  • Privacy and Trust: Confidentiality is fundamental to the therapeutic relationship. SFS Counsellors guarantees that all information shared during sessions remains private and is accessible only to authorized counselors.
  • Data Security: All records and client information are securely stored, accessible only to necessary personnel, and protected in compliance with applicable data privacy laws.
  • Exceptions to Confidentiality: In certain situations—such as imminent harm to the client or others, or legal requirements—confidentiality may need to be breached. In such cases, clients will be informed of the necessity and steps taken to protect their well-being.

2. Booking and Cancellation Policy

  • Flexible Scheduling: Clients can easily book sessions through our website and choose a schedule that suits their availability. Online sessions offer flexibility, and offline sessions can be arranged upon special request.
  • Rescheduling: We understand that schedules can change. Clients may reschedule sessions by providing at least 24 hours’ notice. Rescheduled sessions are subject to counselor availability.
  • Cancellation: If a client must cancel a session, they are required to notify us 24 hours in advance. Cancellations made within this period are eligible for refunds or credits toward future sessions.

3. Session Policy

  • Session Duration: Each counseling session is structured for a set duration, typically ranging from 30 to 60 minutes, depending on client needs and the type of service requested.
  • Late Arrival Policy: Clients are encouraged to join their sessions on time. If a client is late, the session will still end at the scheduled time to respect other appointments, and no refunds or credits are provided for missed time.
  • Missed Sessions: If a client misses a session without prior notice, the session fee may be forfeited. However, special circumstances will be considered, and rescheduling options may be offered where possible.

4. Fee and Payment Policy

  • Transparent Pricing: Our service fees are clearly outlined and provided to clients at the time of booking. Fees vary based on session type, duration, and whether the service is online or offline.
  • Payment Methods: Payments can be securely made through our online portal using credit/debit cards, net banking, or other approved methods. Payment is required to confirm session bookings.
  • Refund Policy: Refunds are available for cancellations made within the appropriate timeframe. Refund requests must be submitted in writing, and processing times may vary depending on the payment method.

5. Code of Conduct

  • Respectful Environment: SFS Counsellors is committed to creating a non-judgmental and inclusive environment. We expect clients to treat counselors and staff with respect, and we ensure the same in return.
  • Non-Discrimination Policy: We provide counseling services free from discrimination based on age, gender identity, sexual orientation, religion, race, or disability.
  • Client Responsibility: Clients are encouraged to actively participate in their sessions and adhere to our policies to facilitate a productive and supportive counseling experience.

6. Ethical Practice Policy

  • Professional Standards: Our counselors adhere to recognized ethical and professional standards in psychological counseling, ensuring that all services are provided with integrity and sensitivity.
  • Referral Policy: If a client’s needs exceed our scope of services, we will provide referrals to specialized mental health professionals or resources as necessary.

7. Platform Usage and Security Policy

  • Online Platform Security: Our online counseling sessions are conducted via secure platforms that protect client information and maintain the privacy of the session. Clients are encouraged to ensure their devices are protected.
  • Technical Assistance: If clients face technical issues with accessing online sessions, our support team is available to assist. However, clients are responsible for maintaining stable internet and device readiness for sessions.

8. Feedback and Dispute Resolution Policy

  • Feedback Process: We value client feedback to continually improve our services. Clients are welcome to share their experiences, suggestions, or concerns through our feedback portal or support team.
  • Resolving Disputes: If clients have any concerns regarding their counseling experience, they can contact us for assistance. We strive to resolve all issues fairly, aiming to reach amicable solutions through open communication.

9. Amendments to Policies

  • Policy Updates: SFS Counsellors reserves the right to modify policies as needed. Clients will be notified of significant changes, and continued use of our services following such changes indicates acceptance of the updated policies.

10. Contact Information

  • For questions or concerns about our policies, clients may contact us at sfours1106@gmail.com or through our website.

Commitment to Excellence and Client Support

Our policies are crafted to provide clarity, foster trust, and promote a supportive therapeutic environment. By adhering to these guidelines, SFS Counsellors ensures that each client’s experience is secure, transparent, and enriching. Thank you for choosing us as a partner in your journey to mental wellness. We look forward to supporting your growth and well-being.