Welcome to SFS Counsellors, where we are dedicated to providing accessible and compassionate psychological counseling services. Our Terms & Conditions are structured to ensure a transparent, secure, and supportive environment for all our clients. By accessing or using our services at https://sfscounsellors.online/, you agree to adhere to these terms, which define your rights and responsibilities while using our platform and services. Please read carefully to understand our policies.

1. Service Scope

SFS Counsellors offers psychological counseling services tailored to diverse age groups and addressing various mental health and personal development needs. Our counseling sessions cover issues such as stress management, relationship challenges, anxiety, depression, career guidance, personal growth, and other related topics. Our services are primarily provided online through secure video conferencing platforms. However, upon special request, we also offer in-person counseling sessions, subject to availability and feasibility.

2. Eligibility and Consent

  • Age Requirement: Counseling services are available to clients of all ages. However, individuals under 18 years of age require written consent from a parent or legal guardian to participate in sessions.
  • Personal Consent: By engaging in our counseling services, clients agree to participate voluntarily and understand the nature and purpose of the counseling sessions.
  • Mental Health Condition: Our services are designed for individuals who seek support in managing general life challenges and non-crisis mental health issues. SFS Counsellors may refer clients to appropriate healthcare providers if we determine that a client’s needs extend beyond the scope of our services.

3. Confidentiality and Privacy

  • Confidentiality Assurance: SFS Counsellors is committed to maintaining the confidentiality of all client interactions, including online and offline sessions, as per ethical and legal standards.
  • Data Privacy: Client data and session records are stored securely, and only authorized personnel have access to this information. We comply with applicable privacy laws to ensure data protection.
  • Exceptions to Confidentiality: Confidentiality may be broken under certain conditions, such as if there is a risk of harm to the client or others, or in cases of abuse or legal mandates.

4. Booking and Session Policies

  • Scheduling: Clients can book online counseling sessions through our website or by contacting our support team. Each session is confirmed upon booking, and clients will receive a notification with details for the scheduled session.
  • Cancellation and Rescheduling: Clients may cancel or reschedule a session by providing at least 24 hours’ notice. Failure to do so may result in a cancellation fee.
  • Late Arrivals and Missed Sessions: We recommend timely attendance. If a client arrives late, the session will still end at the scheduled time, and no refund or adjustment will be provided for the missed portion.

5. Fees and Payment Policy

  • Service Fees: Our counseling service fees vary based on the type, duration, and format of the session. Detailed fee structures are available on our website.
  • Payment Process: Payment is required at the time of booking, either online through secure payment channels or by other methods specified during the booking process.
  • Refunds: We provide refunds in cases where services are canceled by SFS Counsellors or if clients cancel within the acceptable timeframe. Refunds are not provided for missed or partially attended sessions.

6. Usage of Online Platform

  • Technical Requirements: Clients are responsible for ensuring they have appropriate technical equipment and internet access to engage in online sessions.
  • Security: We take precautions to maintain the security of our online platforms, but clients must also take reasonable steps to protect their own devices and network connections.
  • Platform Updates: SFS Counsellors may modify the online platform or services provided. We strive to notify clients in advance if changes may affect their access to services.

7. Ethical Guidelines and Code of Conduct

  • Respectful Engagement: We foster a respectful, non-judgmental environment, and clients are expected to conduct themselves respectfully with our counselors.
  • Non-Discrimination: SFS Counsellors offers services free from discrimination based on race, religion, ethnicity, gender identity, sexual orientation, or disability. We expect clients to honor this commitment.
  • Termination of Services: SFS Counsellors reserves the right to terminate services if a client’s behavior is disruptive, abusive, or in violation of our code of conduct.

8. Dispute Resolution

  • Internal Resolution: If clients have concerns or grievances regarding services, they are encouraged to contact our support team. We aim to resolve disputes amicably through clear communication.
  • Formal Dispute Process: If issues remain unresolved, SFS Counsellors provides a structured dispute resolution process to ensure fair consideration.

9. Modifications to Terms & Conditions

  • SFS Counsellors reserves the right to modify or update these Terms & Conditions at any time. Clients will be notified of major changes, and continued use of our services following changes constitutes acceptance of the updated terms.

10. Contact Information

For questions regarding our Terms & Conditions, please contact our support team at sfours1106@gmail.com or through our website.